sylwair store is committed to providing high-quality digital products and services to users. The following is our refund and cancellation policy:
1. Refund Policy
- Given that we provide digital products, refunds are generally not available after purchase.
- Exceptions: In case of major technical issues that prevent normal use of the product, we will assess the situation and may offer a refund. Such cases need to be confirmed by us.
- Refund requests: If you believe you qualify for an exception, please contact us within 7 days of purchase.
- Refund processing: If a refund request is approved, we will process the refund through the original payment method within 5-10 business days.
2. Cancellation Policy
- Product usage: Our products are designed for immediate use, with full functionality available immediately after purchase.
- Cancellation consideration period: If you find the product does not meet your expectations shortly after purchase, please contact us as soon as possible. We will evaluate your situation and provide an appropriate solution.
- Pre-purchase confirmation: We strongly recommend that you carefully read the product description and system requirements before purchasing to ensure the product meets your needs.
3. Additional Information
- Product updates: After purchase, you will have access to all subsequent updates for that product at no additional cost.
- License transfer: Our digital products do not support account or license transfers.
- Usage regulations: We reserve the right to terminate service without refund if an account is found to be in violation of our terms or engaged in fraudulent activities.
4. Contact Us
If you have any questions or need technical support, please contact us through the following method:
We are dedicated to providing you with excellent service and ensuring that you can fully enjoy our products. Your satisfaction is our constant pursuit.